Returns and Exchanges
All returns and exchanges must be received within 30 days of the original purchase date and all items must be new and unused. If you are exchanging an item or items, please do not place an order on our site for the replacement items. Once we receive the original item, we will ship out the replacement. Any items received that are to be refunded are subject to the restocking fee, even if you place another order before we received your original items. All tags must be attached and original packaging must be included with returned items. To avoid the 10% restocking fee, you may choose to keep your money as credit to the store, rather than having that money refunded to you. Please read all the information below so you are fully aware of our return and exchange policies.
To return or exchange an item, please click here.
Non-Returnable Items
Please note that some items on DiscountHockey.com are non-returnable. These items are clearly stated on their product page with an imagine that reads, "Special Order, Non-Returnable, Non-Exchangeable". All items are returnable if the do not specify otherwise on their product page. Jocks and undergarments are non-returnable and non-exchangeable for any reason. Do not sharpen skates until you are sure they fit correctly. Skates that have been sharpened are not returnable or exchangeable.
Return Authorization Number
We will not accept any returns without a Return Authorization (RA) Number. Please e-mail us at support@discounthockey.com to receive your Return Authorization Number.
Exchanges
We understand that it may be hard to determine correct sizes when buying products online. We will gladly accept exchanges on any product purchased from our site. Customers must pay shipping both directions and are subject to a flat fee of $14.99 for shipping on exchanges. If you are exchanging an item or items, please do not place an order on our site for the replacement items. Once we receive the original item, we will ship out the replacement. Any items received that are to be refunded are subject to the restocking fee, even if you place another order before we received your original items. Customers will receive one exchange per order. The new, exchanged item is then non-refundable, non-returnable, and non-exchangeable. When you ship your item to be exchanged, please place a note informing us as to which item you would like in exchange in the box along with your order confirmation.
Refunds
All straight returns are subject to a 10% restocking fee. Orders that received free shipping will be charged the 10% restocking fee plus the cost of shipping, which is $14.99. We will process your refund within 7 days of receipt. Please allow up to two billing cycles for the credit to appear on your credit statement. To avoid the 10% restocking fee, you may choose to keep your money as credit to the store, rather than having that money refunded to you.
Special Orders
Special orders, team orders, and other special accomodations are not returnable or exchangeable for any reason.
